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Our Company: Survey

Visible.net encourages clients and website visitors to send feedback regarding any of our ecommerce or marketing services and support. We welcome feedback on any topic which can help to improve any of our services or anything you wish to point out or compliment us on. Input, suggestions, questions and similar forms of feedback play an extremely invaluable role in helping our staff to serve you better now and in the future.

We appreciate you taking the time to send your feedback and look forward to hearing any suggestions or input you may have. Currently, Visible.net clients or website visitors can send us feedback using one or more of the following methods including our feedback form, phone, email, fax or by visiting our physical location.

Client Satisfaction Survey Form

Use the following form to help us better serve you, our valued client.

Select one that best describes how you typically contact customer service

Phone
Email
Web Form
Live Chat
Other   

Select one that best describes how long it took to speak to a representative

Immediately
Same Day
24-48 Hours
48-72 Hours
Over 72 Hours

Select one that best describes how long it took to resolve your problem

Immediately
Same Day
One Week
Two Weeks
Remains Unresolved

Select one that best describes the amount of times it typically takes to make contact

One Time
Two Times
Three Times
Over Three Times
Still Trying

Select any that best describe how the representative responded after contact

Quickly Identified Problem
Appeared Knowledgable And Competent
Identified Cause And Solution
Acted Courteous And Professional

Select one that best describes the quality of service received

Superior
Satisfactory
Average
Unsatisfactory
Poor

Please describe any particular aspect of the service that stood out

Select one that best describes the process of resolving your problem

Superior
Satisfactory
Average
Unsatisfactory
Poor

Please describe any particular aspect of the process that stood out

Select one that best describes the overall customer service experience *

Very Satisifed
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Dissatisfied

Please describe what we can do to better serve you in the future *

Select one positive quality about the representative that stood out the most

Patient
Enthusiastic
Good Listener
Friendly
Responsive
Nothing Positive
Other   

Select one negative quality about the representative that stood out the most

Not Patient
Not Enthusiastic
Poor Listener
Unfriendly
Unresponsive
Nothing Negative
Other   

Select whether or not the representative was courteous and professional

Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree

Select whether or not the representative serviced you quickly

Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree

Select whether or not the representative was knowledgable during service

Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree

Select whether or not the representative tranfered you correctly

Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree

Select whether or not the representative kept you waiting on hold

Strongly Agree
Somewhat Agree
Neutral
Somewhat Disagree
Disagree

Select one that best describes the level of service provided by the representative

Superior
Satisfactory
Average
Unsatisfactory
Poor

Please describe any aspect of the representative that stood out during service

Select one that best describes how the representative addresses problems

Superior
Satisfactory
Average
Unsatisfactory
Poor

Please describe any aspect of the representative that stood out during problems

Select one that best describes the customer service representative experience *

Very Satisifed
Somewhat Satisfied
Neutral
Somewhat Dissatisfied
Dissatisfied

Please describe what our represenatives can do to better serve your needs *

Fields marked by (*) are required.

I agree to the Terms and Privacy Policy *

Send Us Your Feedback

We greatly value your suggestions and ideas. Please feel free to use our feedback form to send input regarding our company and/or any of our services.