Adverse Weather Conditions & Storeblogs Updates
Limited Support Staff & Restricted Office Hours
This week we have been experiencing adverse weather conditions here at our corporate office in Redmond, WA. Due to unsafe driving conditions we temporarily may have limited live technical support available, as well as altered office hours of operation.
What If I have an Emergency?
We will currently have a few technicians that will be available for clients to contact between the hours of 8am - 5pm PST. We will also be diligently monitoring our support inbox at email@example.com. Clients will be able to contact our customer support line at 1-888-820-5383 and leave a voicemail with the following information:
- Name on the Account with Visible.net
- Your Website’s domain address
- Phone Number & Email Address that you can be reached at
- Detailed Information Describing Service Request
All messages will be addressed in the order that they are received. We apologize for any invonvenience that this may cause. Thank you for you patience and understanding regarding this matter.
We are currently in the process of migrating our Blogging Network Storeblogs.com to a new hosting provider. During this transitional period you will not be able to access your Blog and make any new content changes to it. We plan on having this change completed by Friday, November 26, 2010.
What do I need to do?
Well it depends on exactly what type of blogging service you are currently using. Starter Storeblogs user accounts will not need to do anything, except for patiently wait for us to make these necessary changes. However if you are currently utilizing our Premium & Premium Plus Blogging Service, our team may need to contact you to receive your domain management login information to update the IP Address that the domain is pointed to. This will only be necessary if you purchased the custom domain that is currently being pointed to your Business Blog. If Visible.net purchased the domain name for you, you will not need to do anything on your end.
We apologize for any inconvenience that this may or may have caused our Network Bloggers and Visible.net Clients. Please bare with us during this transitional period. As soon as we are done you will be able to get back to blogging. We would thank you in advance for you patience and understanding regarding this matter. Should you have any further questions please feel free to contact us at firstname.lastname@example.org or email@example.com.