Get Satisfaction is a people powered customer service website where individuals and consumers can get the most of the products or services they use in their day to day lives, and where companies and corporations are able to connect with their customers regarding important questions, feedback or ideas, customer issues and even general topic discussion.

This is the second company-customer program in as many months that Visible.net has joined. We also recently got involved with MeasuredUp’s Customer Service Pledge. Visible.net looks forward to participating in as many more service related programs as we can and hope our customers appreciate the time, effort and clear steps we have been, and continue taking in order to work hard towards our goal of being among the best customer service companies in the business.

Get Satisfaction is a direct connection between people and companies that fosters problem-solving, promotes sharing, and builds up relationships. Thousands of companies use this neutral space to support customers, exchange ideas, and get feedback about their products and services.

We here at Visible.net sincerely hope that it’s clear to our clients just how much we care about their ecommerce and/or marketing plan, but most importantly we hope that these steps help to clearly illustrate just how much we care about their overall website and business’ success on the Internet.

Visible.net is a forward thinking company that takes an active role in all client relationships and/or dealings. We only want to be the best service provider we can and know that this simply isn’t possible without the support of all parties involved, including BOTH our clients and company representatives. We know that it’s very difficult to have a perfect customer service track record, but that certainly shouldn’t be a reason not to aim for perfection. Visible.net aims high in all that we do and we feel that it shouldn’t be any different with the service aspects our company provides.

As always, we hope that by joining programs like the Get Satisfaction Pact that we will be more accessible and better equipped to handle and resolve disputes, learn about our clients’ likes or dislikes, understand our clients’ wants or needs and to develop, maintain or improve our customer service and brand reputation.

Get Satisfaction Company-Customer Pact

The Challenge:

We, customers and companies alike, need to trust the people with whom we do business. Customers expect honest, straightforward interactions where their voices are heard. Companies work to inspire brand loyalty and deliver satisfaction while trying to understand their customer better. It is evident that we all have a crucial stake-and responsibility-in transforming the adversarial tone that too often dominates the customer experience.

A Call For Shared Responsibility:

Along with open, authentic communication comes the mutual responsibility to make it work. As each of us is both a customer and employee, we share in the rewards and challenges of candor. By adopting these five practical measures, we can together realize the fundamental shift in our business relationships:

Companies:

• Be human, use a respectful, conversational voice, avoid scripts and never use corporate doublespeak.
• Encourage employees to use their real names and use a personal touch.
• Anticipate that problems will occur, and set clear, public expectations in advance for how you will address (and redress) issues.
• Cultivate a public dialog with customers so they feel they are being heard and to demonstrate your accountability.
• Demonstrate your good intentions by speaking plainly, earnestly, and candidly with customer about problems that arise.

Customers:

• Be understanding. Show the respect and kindness to company reps that you’d like shown to you.
• Use your real identity and foster your long-term reputation with the company.
• Recognize that problems will occur, and give companies the information and time required to completely address issues.
• Share issues directly, or through a forum where the company has an opportunity to respond, so it can work with you to solve problems.
• Give companies the benefit of the doubt, and be open to to what they have to say.

Our Pact:

By working together in these ways, people build long-term relationships that lead to trust, strong communities, and sustainable businesses. We, as companies and customers, support this call for change.

Send Us Your Feedback Or Suggestions

Visible.net is so committed to Customer Service that we want to hear from you if your issue has not been addressed. We encourage you to submit customer service reviews to our company or page on GetSatisfaction.com.

If you happen to have questions or comments about our participation in the Get Satisfaction Company-Customer Pact, be sure to contact us. In addition, we hope to hear from you if you are, or ever do experience any issues with the service(s) you receive from Visible.net company or staff. We accept and encourage online form submissions on our feedback and support pages.